GENERAL TERMS AND CONDITIONS OF SALE

Effective from 1/1/2022 – These Terms apply to purchases made on www.rentandgo.it (the “Site”). The Site sells rental services for sports equipment, focusing on skis, snowboards, bikes, e‑bikes and related accessories, provided by the rental operators affiliated with the Rent and Go network.

Seller details: Rent a Sport Italia Srl - GmbH | Via Bruno Buozzi - Bruno-Buozzi-Straße 12, 39100 Bolzano - Bozen, Italy | VAT/Tax ID – USt-IdNr./VAT IT01614820213 – Chamber of Commerce, Industry, Crafts and Agriculture of BOLZANO | REA BZ-133087 | Share capital €52,000.00 fully paid in.

These Terms form an integral part of the Rental Regulations and vice versa: by purchasing on the Site, the user declares that they have read and accepted both documents.

Art. 1 – Scope of application

1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller on the Site.

1.2 Tax information. The Site does not provide for the entry of tax code or VAT number during purchase. At checkout, the Site requests the personal data of the person making the payment. An invoice can be requested, according to the criteria indicated in the Rental Regulations.

1.3 Time limits indicated are to be understood as business days (excluding Saturdays, Sundays and public holidays). Images and descriptions on the Site are indicative; colours may vary due to the settings of the devices used.

1.4 The Terms may be updated at any time. Users are invited to consult the latest version before each purchase.

1.5 The applicable Terms are those in force at the time the order is submitted.

1.6 No commercial links to third‑party sites. The Site does not contain hyperlinks to third‑party sites selling alternative products/services, nor does it carry out intermediation other than as described herein.

1.7 Object of sale. The Site exclusively sells rental services provided by the rental operators affiliated with the Rent and Go network. The rental service relationship is finalised at the selected rental shop.

1.8 Users must carefully read these Terms and all information provided on the Site, including during the purchase process.

1.9 Orders by e‑mail. Orders may also be submitted by e‑mail; in that case the same terms and conditions of this document apply. The Seller does not accept telephone orders unless otherwise specifically agreed with the customer.

1.10 Intellectual property. Unless authorised in writing by the Seller, reproduction or use of the Site’s contents is prohibited.

1.11 Limitation of liability. The Seller is not liable for indirect damages arising from the use of the Site and does not guarantee the absence of viruses or the complete accuracy/up‑to‑dateness of the information published.

1.12 This document fully governs the contractual relationship between the user and the Seller, without prejudice to mandatory statutory rights.

Art. 2 – Purchases on the Site

2.1 To purchase on the Site, follow the online procedure by entering the requested data; the contract is concluded when the order reaches the Seller’s systems.

2.2 The user warrants that the data provided are true and complete and undertakes to promptly inform the Seller in the event of misuse or unauthorised disclosure of information.

2.3 The user warrants that the personal information provided is complete and truthful and undertakes to hold the Seller harmless and indemnified from any damage, compensation obligation and/or sanction arising from and/or in any way connected to the breach of this undertaking. The user undertakes to immediately inform the Seller if they suspect or become aware of any misuse or unauthorised disclosure of the Site access credentials.

2.4 The Seller may refuse orders from users who have violated these Terms or legal provisions.

2.5 To place the order, you must accept these Terms by ticking the appropriate box during checkout.

2.6 Confirmation e‑mail and voucher. After the purchase the user will receive a confirmation e‑mail containing the order summary and a link to the voucher with: details to reach and contact the selected rental shop; summary of the booked products; users’ details; price paid; any discounts; any additional services; payment method used.

Art. 3 – Prices

3.1 The prices indicated on the Site include VAT.

3.2 The Seller may change prices at any time, it being understood that the price displayed at the time of the order shall prevail.

3.3 The contract is subject to termination in the event of non‑payment of the Total Amount Due.

3.4 Discounts. Discounts may vary according to rental period, products chosen, location, seasonality and duration; they may change without notice. The applied discount is clearly shown in the cart before purchase. It is not possible to obtain discounts relating to promotions activated after a purchase has already been made.

3.5 Price reductions (Omnibus Directive). When a price reduction is indicated on the Site, the reference price (“previous price”) corresponds to the lowest price applied during the 30 (thirty) days prior to the start of the promotion, for the same service under the same conditions (rental point, product/service, rental period and duration, any included services).

3.6 Exceptions and special cases. If the service has been available on the Site for less than 30 (thirty) days, the “previous price” refers to the lowest price applied since the date of first availability. In the case of progressive reductions (e.g. campaigns with step discounts), each new reduction is calculated on the price applied immediately before the further reduction. The obligation to indicate the previous price does not apply to messages that generally promote discounts without showing a specific price, nor to loyalty programs and non-generalized personalizations.

3.7 Personalized prices, where applied. If personalized prices obtained through automated processes based on user behavior are displayed, this circumstance is clearly indicated next to the price.

Art. 4 – Payment methods

4.1 Overview. The payment methods available are indicated in this article and during checkout.

4.2 No mandatory registration. Registration on the Site is not required to make a purchase. In application of the PSD2 directive (Strong Customer Authentication), you may be asked to complete additional authentication steps required by your payment institution.

4.3 Payment methods. Accepted: credit card (Visa/Mastercard), PayPal, Stripe, Satispay, and bank transfer (where provided in the cart, depending on notice and amount). Payment data are processed by the respective providers and do not pass through the Seller’s servers.

4.4 Gift card. You can purchase “Gift card” vouchers with a chosen amount, to give as a gift. The recipient will receive the card by e‑mail with a personalised message and can use the code to book online a ski or bike rental service. The card is valid for 365 days from the purchase date and can be used for multiple online purchases until the credit is exhausted. Valid only for online purchases.

Art. 5 – Right of withdrawal

5.1 This article governs the right of withdrawal.

5.2 Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is excluded for leisure services when a specific date or period is provided. The user accepts that there is no legal right of withdrawal (also pursuant to Art. 16, letter l, Dir. 2011/83/EU). Rent a Sport Italia S.r.l. - GmbH, as intermediary for over 70 ski and bike rental shops, applies the cancellation and withdrawal policies set out in the Rental Regulations.

Art. 6 – Out‑of‑court dispute resolution (ADR)

6.1 The Seller informs the user who qualifies as a Consumer that, if they have submitted a complaint directly to the Seller and it has not been possible to resolve the dispute thus arisen, the Seller will provide information on the body or bodies of Alternative Dispute Resolution (ADR) competent for the out‑of‑court settlement of disputes relating to obligations arising from a contract concluded under these General Terms and Conditions of Sale, specifying whether or not it intends to use such bodies.

6.2 In any case, without prejudice to the user’s right as a Consumer to bring the dispute arising from these General Terms and Conditions of Sale before the competent ordinary court, regardless of the outcome of the out‑of‑court settlement procedure for consumer disputes pursuant to the procedures set out in Part V, Title II‑bis, of the Consumer Code.

6.3 The user residing in a Member State of the European Union other than Italy may also access, for any dispute relating to the application, performance and interpretation of these General Terms and Conditions of Sale, the European small claims procedure established by Regulation (EC) No 861/2007, provided that the value of the dispute does not exceed EUR 5,000.00, excluding interest, rights and expenses.

Art. 7 – Customer service

7.1 You can request information, assistance or submit complaints using the contacts indicated in the Introduction or via the form on the Site’s Contacts page.

The Seller generally replies within 1–2 days for requests handled by Rent and Go customer care; requests forwarded to rental shops are processed as soon as possible depending on the period.

Art. 8 – Material published on the Site

8.1 The contents of the Site are protected by copyright law. Reproduction without authorisation is prohibited.

8.2 User reviews. Reviews published on the Site are collected through invitations sent after the booking/provision of the service and are linked to an order/voucher ID. Reviews are published in compliance with moderation rules (lawful language, relevance, respect for individuals).

8.3 Authenticity verification. To limit false or manipulated reviews, we adopt reasonable measures including: unique post-service invitation, technical antispam checks, matching with order ID, monitoring for anomalies. Unless otherwise indicated on the Site, we do not alter the average rating.

8.4 Transparency. If a review does not come from users who have actually used the service, or if it is not possible to verify its authenticity, this is indicated. When we display summaries (e.g. average ratings), we specify the scope and, where relevant, the calculation method.

Art. 9 – Applicable law and jurisdiction

9.1 Contracts concluded through the Site are governed by Italian law.

9.2 Jurisdiction: for any dispute relating to the contracts governed by these General Terms and Conditions of Sale, the Court of Bolzano shall have exclusive jurisdiction, both for consumer customers and for professionals.