Help / FAQ

Booking online with Rent and Go is very simple – just follow these steps:

1. CHOOSE THE RENTAL SHOP
Find a Rent and Go rental shop in your ski resort. See all our shops on the “Our Rentals” page.
2. ENTER YOUR DATES
Select the dates you will be skiing (first and last ski day) to view the available equipment and prices.
3. CHOOSE YOUR EQUIPMENT
Choose for yourself and each skier in your group, then add the equipment to your cart. You’ll be asked who will use the equipment – complete the check-in by entering the required data for each skier.
Note: Skis are divided into categories from 3 to 7 stars, and the photos are for illustration only; the rental shop will provide a model among the equivalent ones available, best suited to you.
4. CART, SERVICES, PAYMENT
Check the costs, select any optional services, and enter a promo code if you have one. Fill in your details and proceed with online payment.
5. PICK UP YOUR EQUIPMENT
Show the rental shop the voucher you received by email (also on your smartphone) and collect your equipment. You can check it and try on the boots before taking it away.
6. ENJOY YOUR SKIING!
You’ve collected your equipment – time to hit the slopes!

Contact us for any technical issues, and we’ll help you with your booking!

Online booking is possible until 2:00 a.m. on the night before collecting the equipment. We reserve this time window to ensure the availability of the booked equipment even in case of high demand.

During high season, a few hours’ notice may still not be enough to guarantee availability. In such cases, a refund will be issued.

Some of our rental shops require up to 48 hours’ notice, meaning that if today is Monday, you can book starting from Wednesday. If you can select the dates (first and last rental day), it means you can proceed with the booking.

To make a booking, the following information is required: first and last name, gender, age, height, weight, shoe size, and experience level. The same details are required for each person for whom you wish to rent equipment.

Some of our rental shops require this information to be completed directly at the shop; for these locations, only the name, surname, age, and skier ability are requested online.

To complete the checkout, additional details of the booking holder are required, such as address, phone number, and email.

When you complete the booking and checkout, you will receive the booking confirmation and summary by email. The email contains a link to the PDF voucher to show at the rental shop.

If you have already booked but can't find the confirmation, check the email inbox you provided at checkout. Sometimes the email ends up in SPAM. Other times you may have mistyped your email address during booking. If you can't find the booking, contact us at booking@rentandgo.it; we reply quickly.

We only offer online payment by credit card (VISA / MASTERCARD), Paypal (also in installments), Stripe or Satispay. Bank transfer payment is also available for bookings over 250€ and made at least 5 days in advance.

For administrative reasons, payment on site in cash or by bank transfer is not possible.

If you are unable to complete the payment, please check that your credit card has sufficient funds. Sometimes credit cards have a monthly spending limit, make sure you haven’t reached it. Also verify that the details entered (card number, expiry date, CVV, and any PIN) are correct. If you encountered technical issues, please contact us at booking@rentandgo.it. You can also try to repeat the booking using a different browser (for example Chrome, Firefox, Safari, etc.).

If you are booking equipment online on rentandgo.it, you can request storage during checkout in the booking notes.

Most ski rental shops do not allow you to book and pay for storage directly online.

If you request storage in the booking notes, the rental shop will reply by e-mail and you can pay for the service on site when you pick up your equipment.

For prices or other details, you can send a request directly to the rental shop or contact us.

The equipment should be chosen according to your skill level. You can choose from different categories.

• BABY/JUNIOR/JUNIOR RACING: Categories reserved for children. Check the category description to see if your child fits the criteria; otherwise, choose a higher category (starting from BASIC).
• BASIC (3 stars): For those who are skiing for the first time or are still beginners who don’t ski with parallel skis yet. Prefer gentle slopes and low speeds.
• INTERMEDIATE (4 stars): For those who are already familiar with skiing. Ski with parallel skis, prefer medium-easy slopes and medium-low speeds. Prefer to avoid black runs.
• ADVANCED/PLATIN/DIAMOND: For those who prefer medium-steep slopes and feel comfortable at medium-high speeds. Master both short and long turns. Have no problem with black runs.
• SNOWBOARDER: From beginners to experts, our boards let you experience the thrill of snowboarding, freestyle and freeride, both on groomed slopes and fresh snow.

The images shown for each ski category are examples. The rental shop will provide the most suitable and equivalent model according to the skier’s characteristics.

You can request a specific ski model in the booking notes during the checkout process. The rental shop will do its best, but the availability of the desired model cannot be guaranteed. You can also contact the shop in advance by e-mail to ask about availability.

Ski rental shops generally do not offer the option to book a specific model, mainly for logistical reasons. You can book a ski, snowboard, or boot category online. The models shown in the photos are examples, and if they are not available, equivalent and most suitable models will be provided based on your characteristics.

You can collect your equipment in the morning from the opening time. Upon request, it is also possible to collect it for free on the afternoon before the first day of skiing. Opening hours vary depending on the rental shop; you can check them on the page of the store you are interested in. Please note in your booking that you will collect the equipment in the afternoon. Note: if you book only one day in advance, this service may not be available as the equipment might still need to be returned.

Of course, ski boots are always tried on at the time of pick-up. Skis, boots, and helmets can be exchanged for a different size and/or for another model in the same category (1 free exchange *), or for a higher category (by paying the difference). * Free exchange not available at Rental Aremogna and Rental Monte Pratello shops.

If you book online a rental exceeding € 150 and you have an Italian company or VAT number, you can request an electronic invoice.

The request must be submitted after the rental has ended, within 3 days of its conclusion.

For foreign companies, an invoice is usually not provided, but you can contact us to check feasibility.

For more information, contact us.

Online booking requires advance payment and can always be cancelled until 9:00 a.m. on the day before the first ski day ^*.

By purchasing the "Rent and Go Easy Booking" service ^** in the cart with a 5% supplement (minimum cost €5), you get even more flexibility with your booking:

• Refund for early return
• Refund for late pickup
• Cancellation up to the same day
• Priority customer care support

For full details on cancellations and modifications, read the rental policy or write to booking@rentandgo.it to review your case.

* This applies to ski rental bookings. For bikes, a full refund is available up to 48 hours before. The cancellation fees for bike rentals are listed in the rental policy.
** Not available in all rental points. When purchasing the Easy Booking service in the cart, it will be specified whether it also includes partial refunds for early returns.

You can cancel your ski rental booking until 9:00 a.m. on the day before your first ski day ^*. For example, if you start skiing on December 10, you can cancel until 9:00 a.m. on December 9. 

You can cancel or modify a booking simply by writing to booking@rentandgo.it and indicating your booking number. Or reply directly to the booking confirmation email.

For more details, please check the rental policy where all cases are listed.

Or write to us at booking@rentandgo.it to review your case.

* For bike rental bookings, a full refund is available only if you notify us by 9:00 a.m. two days before. The full cancellation conditions are listed in the rental policy.

There are exceptional cases in which a refund for the unused rental days is always guaranteed, as follows:

• lockdown of the ski area due to COVID-19 (*)
• accident with injury during the rental period (**)
• illness during the rental period (**)

* in case of lockdown in the customer’s country, region, or residential area, standard refund procedures apply; therefore, we recommend purchasing the optional service called "Rent and Go Easy Booking"
** a medical certificate issued in the ski resort is required, confirming that the injuries are a consequence of the accident itself

Note: the optional "Rent and Go Easy Booking" service fee is not refundable.

There are some cases where a refund for the equipment is never possible, not even in the form of a voucher, for example:

• early return of the equipment *
• late pickup of the equipment, if notified after the deadline *
• partial closure of the ski area
• bad weather (but lifts open, at least partially)
• expenses for missed ski lessons
• transport delays
• other unforeseen events or force majeure

* refundable only with "Rent and Go Easy Booking" and only if the rental shop agrees

You can still write to booking@rentandgo.it to review your case. We usually reply quickly, within 3–4 hours (during office hours). For online bookings, we recommend purchasing the "Rent and Go Easy Booking" service to obtain maximum booking flexibility.

Write to booking@rentandgo.it to have your case reviewed — we reply quickly, usually within 3–4 hours (during office hours).

If you need to add new products or new skiers to an existing booking, or extend the rental period, for administrative reasons it will be necessary to make an additional booking. You can specify in the notes the booking number to which it should be linked.

The refund will be issued to the same payment method used at the time of booking.

It may take us up to 7 business days to process the request and issue the refund. The banking system may then require an additional 7 business days to complete the credit. PayPal may sometimes take up to 14 days before the amount is visible in your account.

In some cases, for administrative reasons, the customer may be asked to contact us again at the end of the rental period to request a refund.

Of course. We offer all our customers, including children, the opportunity to rent new skis or snowboards for the entire season at advantageous conditions. In addition, when returning the equipment, you can choose to return it or purchase it with a small additional fee.
Contact us for more information.

All skis and snowboards are provided already prepared, in conditions appropriate to the rented category and the product’s wear.

Any additional ski preparation service — that is, maintenance of skis and snowboards including base repair, edge and base sharpening, and waxing — is not included in the price.

However, a paid service can be added during the rental, with costs varying depending on the service, as communicated by each rental shop.

For skis, no, we do not offer this service, except in some locations where there are multiple branches owned by the same company.

For bikes, if you rent from a shop belonging to the "Bici Alto Adige" group, you can pick up and return the bikes at any of the group's rental points. Check the map HERE.

Rent and Go is a service focused on ski rental, but many of our shops also offer these services or can provide the necessary information.

You can request to purchase a ski pass or ski lessons in the booking notes during the online checkout process, but it is not guaranteed that this will be possible. The rental shop in your location will reply with the requested information; otherwise, please contact them directly.

Yes, ski poles are always included in the price when you rent skis.
Note: in the "Sportservice Erwin Stricker" rental shops, this applies only to Junior skis.

Although such circumstances should not occur, they cannot be ruled out entirely. According to our quality standards, the equipment is delivered in impeccable condition. However, in the event that the booked item does not meet the customer’s expectations, if the renter believes that perfect maintenance has not been ensured, or if the equipment has been delivered in a condition that could potentially affect skiing performance, the customer must report it to the rental provider.

In case of issues, or upon agreement with the rental shop, it is possible to change the equipment free of charge (*) at any time for another item of equivalent value.

Subject to availability, you may also request an upgrade to a higher category by paying a supplement. In such cases, the additional fee must be paid on site.

In the event of a downgrade not due to rental-related issues, exchanging for equipment of a lower category does not entitle you to any refund.

* At the Rental Aremogna and Rental Monte Pratello shops, a supplement is charged for changing the equipment even within the same category.

If the insurance service was subscribed at the time of booking, an excess equal to 25% of the market value of the equipment will be charged. In any case, the customer is required to file a report with the local authorities and provide the rental provider with a copy of the report.

In case of improper use of the rented equipment or intentional damage, even if the insurance service has been purchased, the repair cost of the equipment will be charged according to the current repair price list. In the event of total breakage or theft without a liability agreement, we will be obliged to charge the customer the market value of the equipment.

In accordance with national and European privacy regulations, the personal data provided at the time of booking are used and processed exclusively for the purpose of the booking itself. RENT AND GO applies procedures compliant with the GDPR and protects data confidentiality, undertaking not to sell, rent, or disclose this information to third parties.

Personal data will be shared only with the sports shop for the preparation of the rental contract and the rented equipment/accessories, and used by Rent a Sport Italia Srl for booking management and promotional purposes if the customer has given consent (e.g. newsletters, flyers, etc.).

Thanks to the skier’s data (name, surname, gender, age, height, weight, shoe size, skier ability), the rental point can better manage your booking and prepare the bindings or equipment before your arrival. The main goal is to save you time so that you can enjoy more time on the slopes.

Please note that during checkout you can choose to register on the website so your data will be saved under your personal profile, making future bookings easier! Note: some Rent and Go shops may still request your data again on site for organizational reasons.

For more information on personal data protection, please see our privacy policy or contact us at booking@rentandgo.it