F.A.Q. Frequently Asked Questions

The over 70 Rent and Go ski rental shops are located in Italy’s main ski resorts, just steps from the slopes, lifts, and top hotels. 

Booking online with rentandgo.it is much easier! Choose online, arrive, pick up, ski. Rent and Go!

• By booking online, you get up to 20% off the total rental amount (discount varies by location)
• Save time by speeding up the process – the rental staff can set aside the equipment for you *
• By registering your profile, you'll be able to book faster in the future with check-in and check-out data already entered
• You are guaranteed not to miss out on equipment! It will be reserved for you
• Comfortably choose from home the category of skis or snowboard and accessories
• See all prices in advance, check the rental's distance from your hotel or the slopes, and view the additional services offered
• Get support from Rent and Go customer care via chat, email, or social media channels

* The booking does not guarantee priority access in some Rent and Go rentals. On-site check-in is required, and during high season there may be queues. Also, boots must always be tried on in advance to properly adjust the safety bindings according to ISO standards. Not all rental shops can set equipment aside in advance – this depends on the timing, notice, and internal procedures.

Booking online with Rent and Go is very simple. Just follow these steps:

1. CHOOSE THE RENTAL
   Search for a Rent and Go rental shop in your ski destination. View all our rentals on the “Our rentals” page
2. ENTER THE DATES
   Select the dates you'll be skiing (first and last ski days) to view available equipment and prices
3. CHOOSE THE EQUIPMENT
   Select for yourself and each skier in your group and add the equipment to your cart. You’ll be asked who will use the equipment; complete the check-in by filling out the required details for each skier.
   Note: skis are divided into categories from 3 to 7 stars, images are for illustrative purposes only. The rental shop will provide a model among the equivalent ones available, best suited to you
4. CART, SERVICES, PAYMENT
   Check the costs, select any optional services, and enter a promo code if you have one. Enter your personal details and proceed with online payment
5. COLLECT THE EQUIPMENT
   Show the voucher you received via email (also from your smartphone) at the rental and collect your equipment. You’ll be able to check it and try the boots before taking it away.
6. ENJOY YOUR SKIING!
   You’ve collected your equipment – time to hit the slopes!

Contact us for any technical issue – we’ll help you complete your booking!

Online booking is possible until 2:00 AM on the night before you collect the equipment. We reserve this time frame to ensure the availability of the booked equipment even during periods of high demand.

During high season, a few hours’ notice may still not be enough to guarantee availability. In these cases, a refund is provided.

Some of our shops require at least 48 hours’ notice – for example, if today is Monday, you can book starting from Wednesday. If you are able to select the rental dates (start and end date), then it means booking is possible.

To complete the booking, the following details are required: first and last name, gender, age, height, weight, shoe size, and skill level. The same information is required for every person for whom equipment is being booked. 

Some of our shops ask you to complete the data entry directly at the rental. For these locations, only first name, last name, age, and skill level are required online.

To complete checkout, additional data of the booking holder will be required, such as address, phone number, and email.

After completing the payment, the customer will receive an automatic booking confirmation via email and will also be able to download the receipt in PDF format.

The booking will only be valid if the payment is successful. A copy of the booking will also be automatically sent to the rental shop; the customer must print it or show it on their smartphone when collecting the equipment.

After you complete the booking and checkout, you will receive the confirmation and booking summary via email. Inside the email is a link to the PDF voucher to show at the rental shop.

If you already booked but didn’t receive the confirmation, check the email address you used at checkout. Sometimes the email ends up in SPAM. Other times you may have mistyped your email address. If you still can’t find the booking, contact us at booking@rentandgo.it – we reply quickly.

We only accept online payments by credit card (VISA / MASTERCARD), PayPal (also with installment option), Stripe, or Satispay. Bank transfer is also available for bookings over €250 and with at least 5 days’ notice.

For administrative reasons, payment in cash or bank transfer on site is not allowed.

If you are unable to complete the payment, check that your credit card has sufficient funds. Sometimes credit cards have a monthly spending limit – make sure you haven’t reached it. Also check that all card details (number, expiry date, CVV, optional pin) are entered correctly.

If you experience technical issues, contact us at booking@rentandgo.it. You can also try repeating the booking using a different browser (e.g., Chrome, Firefox, Safari, etc.).

Online booking requires advance payment. With the "Rent and Go Easy Booking" service, for a 5% supplement (minimum cost €5), you get the possibility to:

• Full refund in case of cancellation, up to 24 hours before rental start ^*
• Modify your booking through customer care with no handling fees
• Refund for unused rental days in case of early return ^**

For refund or change requests without the "Rent and Go Easy Booking" service, cancellation fees will apply, with a minimum cost of €30 per skier, up to 100% of the booking amount ^*.

Note: the optional "Rent and Go Easy Booking" service fee is non-refundable. Please also read the paragraph below and the rental terms for more details or write to booking@rentandgo.it to review your case.

With the "Rent and Go Easy Booking" service

Yes, you can cancel or modify your booking up to 24 hours before ^* the start of the rental. Write to booking@rentandgo.it with your request and booking number – we usually reply within 3–4 hours.

In case of cancellation, you’ll get a full refund for the rented equipment, excluding the cost of the optional "Rent and Go Easy Booking" service.

For changes, you’ll either receive a refund (e.g., if reducing rental days or removing products) or may need to pay the difference (e.g., if upgrading or extending the rental).

Without the "Rent and Go Easy Booking" service or for requests made less than 24 hours ^* before the rental

If you didn’t purchase the "Rent and Go Easy Booking" service or your request comes within 24 hours of the rental start, additional handling or cancellation fees may apply.

For changes (upgrades, downgrades, changes in duration), a minimum handling fee of 10% of the booking cost applies, with a minimum of €30 ^*.

For cancellations, a minimum deduction of €30 per skier ^* may apply, up to 100% of the booking depending on the case, timing, and rental shop.

See also the next paragraph and the rental terms or contact booking@rentandgo.it for support.

There are exceptional cases in which a refund for unused rental days is always granted. These include:

• Resort lockdown due to Covid-19 (*)
• Accident with injury during the rental period (**)
• Illness during the rental period (**)

* In case of lockdown of the customer’s country, region or area of residence, standard refund procedures apply. We recommend purchasing the optional "Rent and Go Easy Booking" service

** A medical certificate issued in the ski resort is required, proving that the injury occurred during the rental period

Note: refunds do not include the optional "Rent and Go Easy Booking" fee.

There are some situations where a refund for equipment is never possible, not even as a voucher, for example:

• Early return of equipment *
• Closure of certain ski lifts in the resort
• Bad weather (but some lifts remain open)
• Missed ski school lessons
• Transport delays
• Other unforeseeable and force majeure events

* Refundable only for online bookings with "Rent and Go Easy Booking", and only if agreed with the rental shop

You can still contact us to see if anything can be done. Write to booking@rentandgo.it to review your case – we usually reply within 3–4 business hours.

For those booking online, we recommend purchasing the "Rent and Go Easy Booking" service to get refunds in case of cancellations or changes, without incurring fees or deductions.

Write to booking@rentandgo.it to review your case. We usually reply quickly, typically within 3–4 hours (during office hours).

If you need to add new products or new skiers to an already completed booking, or extend the rental period, for administrative reasons it will be necessary to place an additional booking. You can include a note to link it to the original booking number.

Refunds will be credited back to the same payment method used when placing the booking.

It may take us up to 7 business days to process your request and issue the refund. The banking system may require an additional 7 business days to complete the credit. PayPal may take up to 14 days before the amount appears in your account.

Of course. We offer all our customers, including children, the opportunity to rent brand-new skis or snowboards for the entire season at special conditions. Plus, at the end of the season, you can choose to either return them or purchase them with a small extra fee.
Contact us for more information.

All skis and snowboards are delivered already prepared, according to the category rented and the wear condition of the product.

Any additional ski preparation service (including base repairs, edge sharpening, and waxing) is not included in the rental price.

However, you can request such services for an additional fee during your rental. Prices vary depending on the type of service and are communicated by each rental shop.

As for skis – no, we do not offer this service.

For bikes (only with rentals from the "Bici Alto Adige" group), it is possible to pick up and return bikes at any shop in the "Bici Alto Adige" network. Check the map HERE.

Many of our rental shops already have modern ski lockers and storage areas. For specific details, please contact the shop where you plan to rent your equipment (see the "Our rentals" section).

If you're booking your equipment online at rentandgo.it, you can request the deposit during checkout, by writing in the notes section.

Most rental shops do not allow direct online booking and payment for ski deposit services.

If you request the deposit in your notes, the rental shop will respond via email and you’ll be able to pay for the service on site upon collection.

To get prices or further details, contact the rental shop directly or reach out to us.

Rent and Go focuses on ski rentals, but many of our rental shops offer these services or can provide the necessary information.

You can request to buy a ski pass or ski lessons in the notes of your online booking (in the cart during checkout). However, it is not guaranteed. The rental shop in your area will reply with the available options. Otherwise, contact them directly.

Equipment should be chosen based on your skiing ability. You can choose from different categories:

• BABY / JUNIOR / JUNIOR RACING: Categories reserved for younger children. Check the description to see if your child meets the criteria. Otherwise, choose a higher category (from BASIC onwards).
• BASIC (3 stars): For those skiing for the first time or still learning. Ideal for beginners who don’t yet ski with parallel skis and prefer gentle slopes at low speeds.
• INTERMEDIATE (4 stars): For skiers who already know the basics. They ski with parallel skis but prefer intermediate slopes at moderate speeds, and avoid black runs.
• ADVANCED / PLATINUM / DIAMOND: For confident skiers on steeper slopes and at higher speeds. They handle both short and long turns and are comfortable even on black runs.
• SNOWBOARDER: From beginners to experts, our boards let you enjoy freestyle and freeride, both on the slopes and in fresh snow.

Images shown for each ski category are examples. The rental shop will provide the most suitable and equivalent model based on your profile.

You can request a specific ski model in the booking notes during checkout. The rental shop will do its best, but availability is not guaranteed. For confirmation, contact the shop directly in advance via email.

In general, ski rentals do not offer guaranteed reservations for specific models due to logistical reasons. You can book a category of skis, snowboards, or boots online. Photos shown are examples – if a specific model is not available, a similar and suitable one will be provided.

Upon request, equipment can be collected from 3:30 PM the day before the rental period begins (excluding night skiing). You must contact the rental shop directly at least two days in advance to request this early pickup.

Yes, boots are always tried on when you collect your equipment. Skis, boots, and helmets can be exchanged for a different size or model in the same category (1 free change ^*) or upgraded to a higher category (paying the difference).

^* Free changes are not available at Rental Aremogna and Rental Monte Pratello shops.

Yes, ski poles are always included in the rental price when you rent skis.

While such situations are rare, they cannot be entirely ruled out. According to our quality standards, all equipment is delivered in excellent condition. However, if the item does not meet your expectations, and you believe the maintenance is inadequate or that the condition could affect your skiing, you must inform the rental shop immediately.

In case of problems or by agreement with the rental shop, it’s possible to change your equipment at any time for another item of equivalent value, free of charge (*).

Subject to availability, you can also request an upgrade to a higher category, paying the difference – to be settled on site.

In the case of a downgrade not due to issues with the equipment, switching to a lower-priced category does not entitle you to a refund.

^* At Rental Aremogna and Rental Monte Pratello shops, a fee is charged for changing equipment, even within the same category.

When selecting your equipment, you can add insurance for a supplement equal to 10% of the rental fee. In this case, the rental shop assumes 75% of the risk in case of damage or theft.
NOTE: Available only at some shops. If this option is not shown in the cart, the shop does not offer the insurance service. For these shops, in the event of theft or damage, the customer is fully responsible for 100% of the equipment value.

If the insurance service was selected during booking, a deductible of 25% of the market value of the equipment will apply. In all cases, the customer must file a report with local authorities and provide the rental shop with a copy of the report.

In case of misuse or intentional damage to the rented equipment, even if the insurance was purchased, the repair cost will be charged based on the applicable price list. In the event of total damage or theft without agreed liability, we will charge the full market value of the equipment.

In compliance with national and European privacy regulations, the personal data provided during booking is used solely for managing the reservation. RENT AND GO follows GDPR-compliant procedures and safeguards your privacy, committing not to sell, rent, or share this data with third parties.

Personal data is shared only with the sports rental shop for creating the rental contract and preparing the equipment/accessories. It is also used by Rent a Sport Italia Srl to manage the booking and – if consent is given – for promotional purposes (e.g., newsletters, flyers, etc.).

Thanks to the skier data (name, surname, gender, age, height, weight, shoe size, skiing ability), the rental shop can better manage your booking and prepare the equipment or adjust bindings in advance. The ultimate goal is to save you time so you can spend more time skiing.

During checkout, you can choose to register and have your details saved in your personal profile – making future bookings quicker. Note: some Rent and Go shops may still require you to re-enter your data on site due to internal procedures.

For more information about data protection, please refer to our privacy policy or contact us at booking@rentandgo.it