F.A.Q. Frequently Asked Questions

We recommend booking online in advance to guarantee equipment availability and also to benefit from any online discounts offered.

By booking online, you’ll complete your check-in and payment in advance, so you can skip these steps in the shop. The staff will already have your details and can prepare the most suitable equipment for you.

When booking online, you can also choose to create an account to save your details and speed up future bookings at over 80 Rent and Go ski and bike rentals across Italy, while accessing exclusive discounts and partner offers.

Booking online with Rent and Go is very simple – just follow these steps:

1. CHOOSE THE RENTAL SHOP
Find a Rent and Go rental shop in your ski resort. See all our shops on the “Our Rentals” page.

2. ENTER YOUR DATES
Select the dates you will be skiing (first and last ski day) to view the available equipment and prices.

3. CHOOSE YOUR EQUIPMENT
Choose for yourself and each skier in your group, then add the equipment to your cart. You’ll be asked who will use the equipment – complete the check-in by entering the required data for each skier.
Note: Skis are divided into categories from 3 to 7 stars, and the photos are for illustration only; the rental shop will provide a model among the equivalent ones available, best suited to you.

4. CART, SERVICES, PAYMENT
Check the costs, select any optional services, and enter a promo code if you have one. Fill in your details and proceed with online payment.

5. PICK UP YOUR EQUIPMENT
Show the rental shop the voucher you received by email (also on your smartphone) and collect your equipment. You can check it and try on the boots before taking it away.

6. ENJOY YOUR SKIING!
You’ve collected your equipment – time to hit the slopes!

Contact us for any technical issues, and we’ll help you with your booking!

Online booking is possible until 2:00 a.m. on the night before collecting the equipment. We reserve this time window to ensure the availability of the booked equipment even in case of high demand.

During high season, a few hours’ notice may still not be enough to guarantee availability. In such cases, a refund will be issued.

Some of our rental shops require up to 48 hours’ notice, meaning that if today is Monday, you can book starting from Wednesday. If you can select the dates (first and last rental day), it means you can proceed with the booking.

To make a booking, the following information is required: first and last name, gender, age, height, weight, shoe size, and experience level. The same details are required for each person for whom you wish to rent equipment.

Some of our rental shops require this information to be completed directly at the shop; for these locations, only the name, surname, age, and skier ability are requested online.

To complete the checkout, additional details of the booking holder are required, such as address, phone number, and email.

When you complete the booking and checkout, you will receive the booking confirmation and summary by email. The email contains a link to the PDF voucher to show at the rental shop.

If you have already booked but can't find the confirmation, check the email inbox you provided at checkout. Sometimes the email ends up in SPAM. Other times you may have mistyped your email address during booking. If you can't find the booking, contact us at booking@rentandgo.it; we reply quickly.

We only offer online payment by credit card (VISA / MASTERCARD), Paypal (also in installments), Stripe or Satispay. Bank transfer payment is also available for bookings over 250€ and made at least 5 days in advance.

For administrative reasons, payment on site in cash or by bank transfer is not possible.

If you are unable to complete the payment, please check that your credit card has sufficient funds. Sometimes credit cards have a monthly spending limit, make sure you haven’t reached it. Also verify that the details entered (card number, expiry date, CVV, and any PIN) are correct. If you encountered technical issues, please contact us at booking@rentandgo.it. You can also try to repeat the booking using a different browser (for example Chrome, Firefox, Safari, etc.).

If you are booking equipment online on rentandgo.it, you can request storage during checkout in the booking notes.

Most ski rental shops do not allow you to book and pay for storage directly online.

If you request storage in the booking notes, the rental shop will reply by e-mail and you can pay for the service on site when you pick up your equipment.

For prices or other details, you can send a request directly to the rental shop or contact us.

The equipment should be chosen according to your skill level. You can choose from different categories.

• BABY/JUNIOR/JUNIOR RACING: Categories reserved for children. Check the category description to see if your child fits the criteria; otherwise, choose a higher category (starting from BASIC).
• BASIC (3 stars): For those who are skiing for the first time or are still beginners who don’t ski with parallel skis yet. Prefer gentle slopes and low speeds.
• INTERMEDIATE (4 stars): For those who are already familiar with skiing. Ski with parallel skis, prefer medium-easy slopes and medium-low speeds. Prefer to avoid black runs.
• ADVANCED/PLATIN/DIAMOND: For those who prefer medium-steep slopes and feel comfortable at medium-high speeds. Master both short and long turns. Have no problem with black runs.
• SNOWBOARDER: From beginners to experts, our boards let you experience the thrill of snowboarding, freestyle and freeride, both on groomed slopes and fresh snow.

The images shown for each ski category are examples. The rental shop will provide the most suitable and equivalent model according to the skier’s characteristics.

You can request a specific ski model in the booking notes during the checkout process. The rental shop will do its best, but the availability of the desired model cannot be guaranteed. You can also contact the shop in advance by e-mail to ask about availability.

Ski rental shops generally do not offer the option to book a specific model, mainly for logistical reasons. You can book a ski, snowboard, or boot category online. The models shown in the photos are examples, and if they are not available, equivalent and most suitable models will be provided based on your characteristics.

You can collect your equipment in the morning from the opening time. Upon request, it is also possible to collect it for free on the afternoon before the first day of skiing. Opening hours vary depending on the rental shop; you can check them on the page of the store you are interested in. Please note in your booking that you will collect the equipment in the afternoon. Note: if you book only one day in advance, this service may not be available as the equipment might still need to be returned.

Of course, ski boots are always tried on at the time of pick-up. Skis, boots, and helmets can be exchanged for a different size and/or for another model in the same category (1 free exchange *), or for a higher category (by paying the difference). * Free exchange not available at Rental Aremogna and Rental Monte Pratello shops.

Online booking requires advance payment. With the "Rent and Go Easy Booking" service, for a 5% surcharge (minimum cost 5€), you get the following benefits:

• full refund in case of cancellation, up to 24 hours before the rental starts *
• free booking changes via customer care, without administrative fees
• refund for unused rental days in case of early return **

Requests for refunds or changes made without having purchased the "Rent and Go Easy Booking" service will be subject to cancellation fees, ranging from a minimum of € 30 per skier up to 100% of the booking amount *.

Note: the surcharge for the optional "Rent and Go Easy Booking" service is non-refundable. Please also read the next paragraph and the rental policy for more details, or contact booking@rentandgo.it to review your case.

* For bike rental bookings, a full refund is available up to 48 hours before. Cancellation fees for bike rentals are listed in the rental policy.
** Not available at all rental locations. When purchasing the Easy Booking service in your cart, it is specified whether it includes partial refund for early return.

With the "Rent and Go Easy Booking" service

Yes, it is possible to cancel or modify your booking up to 24 hours * before the rental begins. Please write to booking@rentandgo.it specifying your request and booking number. We usually reply quickly, within 3–4 hours.

In case of cancellation, you will receive a full refund for the rented equipment, excluding the cost of the optional "Rent and Go Easy Booking" service.

In case of modification, you will receive a refund for any difference (in case of downgrade, fewer rental days, or removed items) or you will need to pay the difference (in case of upgrade, extended rental period, or added items).

Without the "Rent and Go Easy Booking" service or for requests made less than 24 hours * before the rental

If the "Rent and Go Easy Booking" service was not purchased, or if less than 24 hours * remain before the rental starts, additional handling fees (for modifications) or deductions from refunds (for cancellations) will apply.

For booking modifications (upgrade, downgrade, change in rental duration), a handling fee of 10% of the booking amount applies, with a minimum of € 30 *.

For cancellations, a minimum deduction of € 30 per skier * applies, up to 100% of the booking amount depending on the case, notice period, and rental shop.

Please also read the next paragraph and the rental policy for more details or contact booking@rentandgo.it to review your case.

* For bike rental bookings, a full refund is available up to 48 hours before. The cancellation fees for bike rentals are listed in the rental policy.

There are exceptional cases in which a refund for the unused rental days is always guaranteed, as follows:

• lockdown of the ski area due to COVID-19 (*)
• accident with injury during the rental period (**)
• illness during the rental period (**)

* in case of lockdown in the customer’s country, region, or residential area, standard refund procedures apply; therefore, we recommend purchasing the optional service called "Rent and Go Easy Booking"

** a medical certificate issued in the ski resort is required, confirming that the injuries are a consequence of the accident itself

Note: the optional "Rent and Go Easy Booking" service fee is not refundable.

There are some cases in which a refund for the equipment is never possible, not even in the form of a voucher, for example:

• early return of the equipment *
• closure of some lifts in the ski area
• bad weather (but lifts open, at least some)
• costs for missed ski school lessons
• transport delays
• other unforeseeable events and force majeure

* refundable only when booking online with "Rent and Go Easy Booking" and only if the rental shop agrees

You can still contact us to see if we can do something: write to booking@rentandgo.it to have your case reviewed. We reply quickly, usually within a maximum of 3–4 hours (during office hours).

For online bookings, we recommend purchasing the "Rent and Go Easy Booking" service, which allows refunds in case of cancellation or booking changes, without extra costs or deductions.

Write to booking@rentandgo.it to have your case reviewed — we reply quickly, usually within 3–4 hours (during office hours).

If you need to add new products or new skiers to an existing booking, or extend the rental period, for administrative reasons it will be necessary to make an additional booking. You can specify in the notes the booking number to which it should be linked.

The refund will be issued to the same payment method used at the time of booking.

It may take us up to 7 business days to process the request and issue the refund. The banking system may then require an additional 7 business days to complete the credit. PayPal may sometimes take up to 14 days before the amount is visible in your account.

Many Rent and Go shops offer a ski storage service — a safe and warm place, conveniently located near the lifts, where your skis and boots are always dry. In some Rent and Go shops, you can book the storage service directly online (choose a shop, select your dates, and go to the “Optional” panel). For others, you can request the storage service in the notes (during checkout) and pay for it on site, depending on availability. Unless otherwise stated, the storage service is an extra option and not included in the equipment rental price. For more information, contact us.

Over 80 Rent and Go shops meet high-quality standards that set us apart from the competition:

• Our equipment is constantly renewed, offering a wide and updated range of models from the best brands
• We attend fairs and test events to personally try and select the best products to rent
• Our staff is trained through regular refresher courses led by top experts in the field in Italy
• We were the first in Italy to introduce the concept of “quality rental”, thanks to the vision of our founder Erwin Stricker
• All products are maintained and prepared before and after each rental, and accessories are sanitized and cleaned
• We prioritize safety by offering helmets (mandatory up to age 18), certified back protectors, and other protection gear
• We invest in high-end machines and equipment for professional preparation of the gear, without outsourcing
• Our rental shops are almost always in prime locations, close to the ski lifts and/or the best hotels
• We encourage our staff to use eco-friendly waxes and lubricants, ensuring sustainable rentals and a cleaner mountain
• We send anonymous customers to our shops and collect their feedback, as well as that of all clients, to constantly improve our service
• We offer a digital rental experience through our website rentandgo.it and our app, available for Android and iOS
• You can register your Rent and Go account, save your data, and rent quickly in over 80 locations across Italy

These are just a few of the reasons that make us different.

For more information, contact us.

Of course. We offer all our customers, including children, the opportunity to rent new skis or snowboards for the entire season at advantageous conditions. In addition, when returning the equipment, you can choose to return it or purchase it with a small additional fee.
Contact us for more information.

All skis and snowboards are provided already prepared, in conditions appropriate to the rented category and the product’s wear.

Any additional ski preparation service — that is, maintenance of skis and snowboards including base repair, edge and base sharpening, and waxing — is not included in the price.

However, a paid service can be added during the rental, with costs varying depending on the service, as communicated by each rental shop.

For skis, no, we do not offer this service, except in some locations where there are multiple branches owned by the same company.

For bikes, if you rent from a shop belonging to the "Bici Alto Adige" group, you can pick up and return the bikes at any of the group's rental points. Check the map HERE.

Rent and Go is a service focused on ski rental, but many of our shops also offer these services or can provide the necessary information.

You can request to purchase a ski pass or ski lessons in the booking notes during the online checkout process, but it is not guaranteed that this will be possible. The rental shop in your location will reply with the requested information; otherwise, please contact them directly.

The Rent and Go group rentals mainly offer ski rental services for all winter disciplines: alpine skiing, downhill, slalom, snowboarding, freeride, freestyle, cross-country, ski touring, and so on. About half of the Rent and Go ski rentals become bike rentals in the summer, offering mountain bikes, city bikes, and electric bikes (e-bikes) from the best brands. You can book your ski or bike rental online directly here: choose a shop Or, for any questions, contact us or write to booking@rentandgo.it

The online booking price includes:

• Rental with guaranteed equipment availability
• Online discount up to 20% (varies depending on the shop and period)
• Inspection and fitting of the equipment at the time of pick-up
• Sanitization of helmets and boots after each use
• Ski bindings adjustment according to ISO standards
• Option to collect ski equipment in the afternoon, upon request
• Ski poles (free with ski rental)
• Battery recharge at the end of the rental (for e-bike rental)
• Up to 1 free equipment change ^*

^* In case of issues, you can switch to another model of the same category or upgrade by paying the difference. Service subject to availability and not available in all shops. Not available at Rental Aremogna and Rental Monte Pratello.

When booking online, you can choose to create your account and join the Rent and Go Club. Membership is completely free and optional. With your Rent and Go Club account, you can save the check-in details of linked people and book your future rentals faster at any shop in the group. In addition, you will receive exclusive discounts and promotions reserved for Rent and Go Club members, which already number over 50,000.

Rent and Go is a group of over 80 ski and bike rentals located in the best mountain resorts in Italy, just steps from the slopes and top hotels. Founded in 1996, Rent and Go brings together only the best rental shops that meet the highest quality standards. When you visit a Rent and Go shop, you can be sure that the equipment (skis, bikes, snowboards, helmets, boots, and accessories) comes from the best brands and is perfectly prepared. The staff is highly qualified and constantly trained through dedicated courses (Rent and Go Academy) to provide expert advice with the utmost courtesy. Rent and Go shops invest in state-of-the-art equipment and professional products to ensure the highest quality preparation of your gear. Learn more in the services section.

Not only skis, snowboards, e-bikes, and bikes. Many of our rental shops also offer the possibility to rent sleds, snowshoes, helmets, protections, clothing, trekking strollers, and other accessories. Some of these products can be booked directly online. Choose a shop, select the dates, and check availability in the “services and accessories” section. Many Rent and Go shops are also stores and offer accessories, clothing, or used equipment (at the end of the season) for sale. For more information contact us.

Some Rent and Go rental shops have specialized machines for shell stretching, allowing boot adjustments to solve comfort issues. For more information contact us

Some Rent and Go rental shops also offer home delivery to your hotel or apartment. This service is not always available, so please request it in advance by contacting us. For more information contact us

Some Rent and Go rental shops also offer the possibility to book your skipass. To check the availability of this service, please contact us.

Some Rent and Go rental shops offer the possibility to book lessons with ski instructors. To check the availability of this service, please contact us.

For our little skiers, we have created a line of products and services to make their day on the slopes even more fun without compromising on safety. Come and discover the world of our mascot Renty — you’ll find it on skis and boots, helmets and back protectors, gloves and in the play areas of our shops. Children’s boots selected from the best sports brands, along with helmets and back protectors, ensure your child’s complete safety.

To meet the needs of our female skiers, we have selected a wide range of products from the women’s lines of the best brands in the industry. We offer light and easy-to-handle skis, warm feet, safety, and always a touch of fashion. From boots to helmets, from back protectors to gloves, the Rent in Rose selection is designed to combine safety and elegance with the pleasure of being a woman, even on the slopes.

Yes, ski poles are always included in the price when you rent skis.

Although such circumstances should not occur, they cannot be ruled out entirely. According to our quality standards, the equipment is delivered in impeccable condition. However, in the event that the booked item does not meet the customer’s expectations, if the renter believes that perfect maintenance has not been ensured, or if the equipment has been delivered in a condition that could potentially affect skiing performance, the customer must report it to the rental provider.

In case of issues, or upon agreement with the rental shop, it is possible to change the equipment free of charge (*) at any time for another item of equivalent value.

Subject to availability, you may also request an upgrade to a higher category by paying a supplement. In such cases, the additional fee must be paid on site.

In the event of a downgrade not due to rental-related issues, exchanging for equipment of a lower category does not entitle you to any refund.

* At the Rental Aremogna and Rental Monte Pratello shops, a supplement is charged for changing the equipment even within the same category.

Through the “Theft and Damage Protection Agreement”, you can insure your equipment against damage, breakage, and theft.

This service is optional and usually requires a 10% surcharge on the cart total, or it may be offered at a fixed cost for each insured product.

The agreement covers up to 75% of the equipment’s value (25% deductible). The service is available in the cart*. For more information, see the rental terms (art. 1, 2, 3, 4).

*Available only in certain shops and for specific types of equipment. If this optional service does not appear in the cart, it means it is not available in that shop.

If the insurance service was subscribed at the time of booking, an excess equal to 25% of the market value of the equipment will be charged. In any case, the customer is required to file a report with the local authorities and provide the rental provider with a copy of the report.

In case of improper use of the rented equipment or intentional damage, even if the insurance service has been purchased, the repair cost of the equipment will be charged according to the current repair price list. In the event of total breakage or theft without a liability agreement, we will be obliged to charge the customer the market value of the equipment.

In accordance with national and European privacy regulations, the personal data provided at the time of booking are used and processed exclusively for the purpose of the booking itself. RENT AND GO applies procedures compliant with the GDPR and protects data confidentiality, undertaking not to sell, rent, or disclose this information to third parties.

Personal data will be shared only with the sports shop for the preparation of the rental contract and the rented equipment/accessories, and used by Rent a Sport Italia Srl for booking management and promotional purposes if the customer has given consent (e.g. newsletters, flyers, etc.).

Thanks to the skier’s data (name, surname, gender, age, height, weight, shoe size, skier ability), the rental point can better manage your booking and prepare the bindings or equipment before your arrival. The main goal is to save you time so that you can enjoy more time on the slopes.

Please note that during checkout you can choose to register on the website so your data will be saved under your personal profile, making future bookings easier! Note: some Rent and Go shops may still request your data again on site for organizational reasons.

For more information on personal data protection, please see our privacy policy or contact us at booking@rentandgo.it