These Rental Rules govern the conditions for using and returning sports equipment and accessories provided by participating Rent and Go rental shops, including skis, snowboards, ski boots, helmets, bicycles and e-bikes, according to the service booked. They apply to bookings made on rentandgo.it and, where properly brought to the customer's attention and accepted, to rentals arranged directly in store.
Online booking and in-store service. The rentandgo.it platform, operated by Rent a Sport Italia S.r.l., handles online booking and payment. The selected rental shop, identified in the booking summary, provides the equipment and manages handover, technical inspections, adjustments, assistance and return. Each party remains responsible under applicable law for the activities it actually carries out.
Contractual terms. For online bookings, these Rental Rules are referred to in the Terms and Conditions of Sale and are made available before the order is confirmed. Any additional terms of an individual rental shop apply only to the extent permitted by law and provided that they have been communicated and made available to the customer before the relevant agreement is concluded.
Reference documents
- Terms and Conditions of Sale
- FAQ – Frequently Asked Questions
- Privacy Policy
- Cookie Policy
- Any specific conditions of the selected rental shop, if made available to the customer before the contract is concluded.
1. Contract validity and payments
- Online bookings require advance payment.
- Payment methods: credit/debit cards (Visa/Mastercard), PayPal, Stripe, Satispay; bank transfer where available according to the specified procedure.
- For rentals concluded directly at the shop, payment arrangements, any security deposit, identity checks and contractual conditions are communicated by the shop before the agreement is concluded, in accordance with applicable law. The rental shop must record the handover of the equipment.
2. Collection and return (including failure to return)
- Collection: in the morning after opening or, on request, the previous afternoon during the hours specified by each rental shop (with rental time calculated from the following morning).
- Return: on the afternoon of the final day, no later than 15 minutes before closing. A morning return is possible only if requested beforehand or agreed with the rental shop (please arrange this at collection or notify the shop by telephone in advance if you are delayed).
- Peak season and restrictions: early collection and/or late return may not be available during peak periods or at certain shops (for both skis and bikes). Contact customer care if in doubt, before or after booking.
- E-bikes: when returned in the morning, customers must return them with the battery already charged. If collected early, the battery may not be fully charged.
- Late returns: extra rental days will be charged according to the applicable conditions and price list disclosed in advance.
- Handover and equipment checks: the rental shop checks the equipment and accessories for proper operation and safety before handover. Customers should report any irregularities immediately and stop using equipment if problems arise. Subject to the shop's procedures, the handover is linked to the user's name and product identifier.
- Failure to return: if equipment is not returned as agreed, the rental shop may demand its return, charge amounts due under the contract and, where legally justified, contact the competent authorities.
3. Preparation, adjustments and use of equipment
Depending on the type of product, the rental shop carries out the preparation and technical inspections for which it is responsible. In particular, ski bindings are adjusted in accordance with the applicable technical standards and the information supplied by the customer (weight, height, age, experience level, ski-boot specifications and other requested details). Similarly, adjustments to bicycles and e-bikes and other equipment are performed according to the products' specifications and the manufacturers' instructions.
Customers must provide accurate information, check that the equipment is appropriate for their needs and characteristics, follow the instructions received and promptly report any irregularities they notice. If defects, malfunctions or conditions that could compromise safety are identified, customers must stop using the equipment and contact the rental shop.
The rental shop remains responsible under the law for inspections, preparation, adjustments and maintenance attributable to it. Acceptance of these Rental Rules does not amount to an advance waiver of the customer's mandatory legal rights.
4. Responsibility and care of equipment, damage and optional protection
Throughout the rental period, from handover to return, customers must use and look after the equipment with due care, respecting its intended purpose, the instructions received and the rules applicable to the sporting activities undertaken. The equipment must be returned in the condition in which it was handed over, except for normal wear resulting from use in accordance with the contract.
- Responsibility for loss and deterioration: customers are responsible for damage to or loss of rented equipment under Article 1588 of the Italian Civil Code and the applicable law, unless they prove that the event occurred for reasons not attributable to them. This is without prejudice to any responsibility arising from equipment defects, pre-existing faults or inadequate maintenance.
- Proper use of equipment: equipment must be used solely for its intended purposes, in accordance with the type and category booked. Customers must comply with safety requirements and the rules in force on ski slopes, trails and other places of use, and refrain from reckless conduct, tampering or uses incompatible with the product's characteristics.
- Care and accessories: customers must take reasonable precautions during use, breaks, storage and transport of equipment and use supplied accessories correctly, following the rental shop's and manufacturer's instructions.
- Protection not automatically included: unless otherwise indicated in the order summary or in the rental shop's offer, the rental does not include optional protection against damage, breakage, theft or loss.
- Optional damage-protection arrangement: where available, it may be purchased online or in store and may provide limits on charges, exclusions, deductibles and conditions that vary by product and rental shop. The applicable offer specifies the price and terms. This arrangement constitutes insurance cover only where expressly stated in the relevant documentation.
- Repairable damage: where damage to equipment is attributable to the customer, the amount claimed is based on necessary, reasonable and documentable restoration costs.
- Loss, theft or irreparable damage: where the conditions for customer liability are met, compensation is assessed on the basis of the item's market value at the time of the event, its type, model, age and condition, using verifiable evidence and without prejudice to any valid protection terms.
- Damage to third parties or their property: liability arising from the use or custody of equipment towards third parties is governed by applicable law and assessed in light of the specific circumstances. Optional protection for rented equipment does not automatically include third-party liability insurance unless expressly stated.
- Reporting incidents or irregularities: customers must promptly inform the rental shop of any damage, incident, theft, loss or malfunction, assist in clarifying what occurred and retain useful documentation where possible. In cases of theft, a report to the authorities is required where stipulated by law or by the terms of the applicable service.
5. Changing equipment
For rentals longer than one day, if technical or sizing issues arise, an exchange is possible up to once per rental period, subject to availability.
- Same category: normally free of charge.
- Upgrade: the price difference must be paid.
- Downgrade: normally no refund is provided (except for online bookings with Easy Booking).
- Costs and restrictions: during certain periods or at some shops, changes may not be possible or may incur a fee. Ask the rental shop directly about current costs or contact customer care in advance.
6. Cancellations and changes – Ski rental
You can cancel an online booking free of charge by contacting us by 9:00 a.m. on the day before your first ski day. For example, if your first ski day is 10 December, you can cancel free of charge until 9:00 a.m. on 9 December.
For additional flexibility, we recommend purchasing Easy Booking, available in the basket before confirming your booking. Our team is available for any clarification.
For refunds or changes to online bookings, email booking@rentandgo.it, quoting your booking number and attaching any supporting documents.
For online bookings, refunds are handled exclusively online (not at the rental shop) and, for accounting reasons, returned to the same payment method used. For rentals made directly at a shop, contact the rental shop.
Refunds are normally processed within 14 days of approval. In certain cases, for administrative reasons, customers may be asked to contact us again after the rental period to request their refund.
Third-party services (ski passes, hotels, ski schools, transport, etc.) are not refundable under these terms. The Easy Booking service fee is not refundable. Refund requests received more than 7 days after the end of the rental will not be considered.
| Case | Without Easy Booking | With Easy Booking |
|---|---|---|
| Cancellation by 9:00 a.m. on the day before the first ski day | Full refund. Maximum one cancellation per customer. | Full refund. |
| Cancellation after 9:00 a.m. on the day before | Refund subject to deductions from a minimum of €30 per person up to 100% of the amount. Contact us to review your case. | Full refund. |
| Early return | Refund for unused day(s) only in the event of illness or injury, with a medical certificate, and only for the affected person; one-day rentals are excluded. * | Refund for unused day(s), calculated from the time the equipment is returned; one-day rentals are always excluded. |
| Late collection | Not refundable. * | Refund of the difference (if requested by 9:00 a.m. the previous day). |
| Change of dates (shorter duration) | Not refundable. * | Refund of the difference (if requested by 9:00 a.m. the previous day). |
| Change of dates (same duration) ** | Free change until 9:00 a.m. the previous day. | Free change until 9:00 a.m. on the same day. |
| Change of dates (longer duration) ** | A new booking is required for the additional dates. | Contact customer care for instructions. |
| Category upgrade/downgrade ** | Contact us to discuss your case. | Contact us to discuss your case. |
| Adding equipment | A new booking is required. | A new booking is required. |
* Exceptional cases where a refund is nevertheless possible: complete closure of the ski area (bad weather, lift failure, lockdown or force majeure), unexpected shop closure, or unavailability of equipment in the booked size or category.
** Subject to availability of equipment for the new dates.
7. Cancellations and changes – Bike rental
To request cancellation or changes to an online booking, contact our team at booking@rentandgo.it, quoting your booking number and attaching any supporting documentation.
Refund eligibility varies by case (see table below) and depends on whether Easy Booking was purchased. Our team is available for clarification.
Refunds for online bookings are handled exclusively online (not at the shop), using the same payment method for accounting reasons. For rentals made directly at a shop, contact the rental shop.
Refunds are normally processed within 14 days of approval. In some cases, for administrative reasons, customers may be asked to contact us again after the rental period.
Third-party services (hotels, transport, personal belongings, etc.) are not refundable under these terms. Refund requests received more than 7 days after the rental end date will not be accepted.
| Case | Without Easy Booking | With Easy Booking |
|---|---|---|
| Cancellation (by 9:00 a.m. two days beforehand) | Full refund. Maximum one cancellation per customer. | Full refund. |
| Cancellation (between 9:00 a.m. two days beforehand and 9:00 a.m. the day before) | Refund subject to a 25% cancellation charge. | Full refund. |
| Cancellation (after 9:00 a.m. the day before) | No cancellation possible (100% charge). | Refund subject to a 50% cancellation charge. |
| Early return | No refund available. | Partial refund for unused days; one-day rentals excluded. |
| Late collection *** | No refund, except in the case of bad weather if notice is given by 9:00 a.m. the previous day. | Partial refund possible if notice is given by 9:00 a.m. the previous day. |
| Change of dates (shorter duration) | Refund for cancelled days subject to a 50% charge. | Refund for cancelled days if notice is given by 9:00 a.m. the previous day. |
| Change of dates (same duration) *** | Possible until 9:00 a.m. the previous day (€10 administration fee); free in case of bad weather. | Possible free of charge with notice by 9:00 a.m. on the same day. |
| Change of dates (longer duration) *** | Possible by making a separate booking yourself or at the shop upon request. | Possible with assistance from customer care. |
| Category upgrade/downgrade | Only possible at the shop; no refund for a downgrade. | Upgrade: pay the difference. Downgrade: refund of the difference. |
| Adding equipment | A new booking is required. | A new booking is required. |
*** Subject to availability.
8. Prices, discounts and availability
- Online discount: online bookings usually include a discount, which may be 0% for certain categories (e.g. bikes) or vary at the rental shop's discretion, depending on duration, product and season.
- Price-list consistency: Rent and Go aims to apply the same price lists as those available in the shop, offering the best possible discount where available.
- Online booking benefits: even without a discount, online booking guarantees product availability (except in situations such as extremely short notice or overbooking) and allows customers to complete check-in and payment in advance, speeding up their visit to the shop.
- Variations: prices and discounts may vary by product, period, duration and location and without notice; the conditions displayed when the booking was confirmed apply. No retrospective price adjustment is due. Any discount is shown during the online booking process (basket and order summary).
9. Right of withdrawal
Under Article 59 of the Italian Consumer Code, the statutory right of withdrawal does not apply to leisure services supplied for a specific date or period. Accordingly, no statutory withdrawal right applies (also pursuant to Article 16(l) of Directive 2011/83/EU). Rent a Sport Italia S.r.l., as intermediary for approximately 70 rental shops, applies the cancellation terms set out in Sections 6–7.
Alternative dispute resolution (ADR): information on possible out-of-court mechanisms for consumer disputes is available on the European Commission's Consumer Redress information portal. The former EU ODR platform was discontinued on 20 July 2025. For complaints about an online booking, email booking@rentandgo.it.
10. Requesting an invoice
For online bookings, an invoice can normally only be requested by Italian companies. Contact us beforehand to check whether other invoicing arrangements are possible. Invoices must be requested after the end of the rental period and within a maximum of three days thereafter. Minimum invoice amount: €150.
11. Processing of personal data
Personal data is processed by Rent a Sport Italia S.r.l. and the rental provider for contractual and legal purposes, both electronically and manually, including through their respective suppliers (e.g. payment platforms, IT services, CRM and customer support). Full information is provided in the Privacy Policy.
Final notes
- These Rules, price lists and conditions may be amended for future bookings. Online bookings already concluded remain governed by the conditions made available and accepted when the relevant order was placed, unless subsequent changes are agreed in accordance with the law.
- For online bookings and rentals arranged directly at a shop, nothing in these Rules limits mandatory consumer rights or excludes liability that cannot lawfully be excluded in advance.