Rental regulations and conditions

This regulation applies both to online bookings on rentandgo.it and to rentals made in-store. By booking or renting, the customer (lessee) declares to have read and accepted the following.

Reference documents

• Terms and conditions of sale
• FAQ – Frequently asked questions
• Privacy policy
• Cookie policy
• Regulations displayed in the shop

1. Validity of the contract and payments

• Online booking requires advance payment.
• Payment methods: credit cards (Visa/Mastercard), PayPal, Stripe, Satispay; bank transfer when possible according to the procedures indicated.
• For in-store rentals, the contract is valid with immediate payment or with security deposit (up to the value of the material) and release of an identity document; in this case the validity starts from collection or delivery to the hotel.

2. Collection and return (incl. failure to return)

• Collection: in the morning after opening or, on request, the previous afternoon at the times specified by each rental point (counted from the following morning).
• Return: the afternoon of the last day within 15 minutes of closing. Return in the morning is possible only if previously requested or agreed with the renter (to be notified at the time of collection or by telephone in advance in case of delay).
• High season and limitations: early collection and/or late return may not be available in high season or in some stores (applies to skis and bikes). If you have any doubts, contact our customer care before or after purchasing.
• E-bike: if returned in the morning, it is the customer's responsibility to return them already recharged. In case of early collection, the battery may not be fully charged.
• Delays: the charge of 1 or more extra days at the list price applies.
• Failure to return: it is the renter's right to file a theft report for failure to return the material; this faculty can also be exercised before the seventh day.

3. Adjustments (ski and bike)

The adjustments of the ski bindings are carried out by the renter based on the ISO standards in force and the data provided by the customer during check-in (weight, height, age, level, boot, etc.). The adjustments of the bikes (saddle, handlebars, suspensions, pressures, etc.) are carried out in a similar way based on the data and preferences declared during check-in. By signing this regulation, the customer accepts the regulations applied and exempts the renter and the rentandgo.it portal from any liability. In case of problems or doubts about the adjustments (ski or bike), the customer can ask the renter for assistance directly.

4. Material liability and insurance (damage, theft, loss, breakage)

The lessee assumes full responsibility for the equipment for the entire duration of the contract.

• Coverage not included: Unless otherwise indicated, the material is not insured. The insurance coverage available normally concerns ski and bike products and not accessories. For clarifications, you can contact our customer care or contact the renter.
• Regulatory agreement: where available, it can be purchased online (in the cart) or in store. Normally there is a 10% supplement, but the cost is variable based on the product and the rental point. It helps limit costs in the event of damage, breakage or theft/loss. For bikes, in some shops the coverage may concern only damage and breakage (excluding theft) and provide different deductibles. Each rental from the Rent and Go group applies slightly different clauses.
• Online channel transparency: during the booking, the cart contains the correct description and the clear price of the insurance service offered by the selected shop, before purchasing.
• Rental in store: refer to the regulations displayed and/or ask the staff for details for conditions and deductibles.
• Market value: in the event of theft/loss/total breakage without coverage, 100% of the market value of the equipment is due, determined by the renter based on the type of product, state of use and other parameters, at his complete and free discretion. With coverage, the customer is responsible for the expected deductible.
• Partial damage and improper use: restoration costs due to improper use or vandalism remain the responsibility of the tenant according to the shop's repair price list. Examples of misuse include, but are not limited to, the use of off-piste skiing or similar activities outside of the standard expected for the equipment.
• Obligation to report: for theft or loss, a report to the competent authorities is necessary; for those who have signed the regulatory agreement, this report is essential to start the insurance reimbursement process.

5. Product changes

For rentals > 1 day, in case of technical problems, size or measurement, a change is possible up to 1 time per rental period, subject to availability at the time.

• Same category: generally free.
• Upgrade: you pay the difference.
• Downgrade: normally there is no refund (except for online bookings with Easy Booking).
• Costs and limitations: in some periods/stores the exchange may not be possible or involve a cost. For updated information on costs, ask directly on site or contact our customer care in advance.

6. Cancellations and changes – Ski rental

You can cancel an online booking for free by contacting us by 9:00 am the day before the first day of skiing. If for example your first day of skiing is December 10th, you can cancel for free by 9:00 am on December 9th.

For even greater flexibility, we recommend purchasing the Easy Booking service, available for purchase in the cart, before booking. Our team is available for any clarification.

For all requests for refunds or changes relating to online bookings, write to booking@rentandgo.it indicating the booking number and attaching any documentation.

For online bookings, refunds are managed exclusively online (not in store) and, for tax reasons, on the same payment method used. For in-store rentals, contact the renter directly.

The refund processing time is usually a maximum of 14 days from the time of approval. In some cases, for administrative reasons, the customer may be asked to contact us again at the end of the rental to request a refund.

Third party services (ski passes, hotels, ski schools, transport, etc.) are not refundable in any way. The cost of the Easy Booking service is not refundable. Refund requests received more than 7 days after the rental end date will not be considered under any circumstances.

are excluded

Case	Without Easy Booking	With Easy Booking
Cancellation by 9.00 am on the morning before the first day of skiing	Cancellation with full refund. Max 1 cancellation per customer	Cancellation with full refund
Cancellation after 9.00 the previous morning	Refund with deductions from min. €30 / person up to 100% of the amount, contact us to examine your case	Full refund
Early return	Refund for the day(s) not used only in the event of illness or injury, by sending the medical certificate, and only for the person affected by the illness or injury; 1 day rentals *	Refund for the day(s) not used, calculated from the moment the equipment is returned; 1 day rentals are always excluded
Late collection	Not refundable *	Refund of difference (if requested by 9:00 of the previous day)
Change dates (reduction in duration)	Not refundable *	Refund of difference (if requested by 9:00 of the previous day)
Change dates (same duration) **	Free editing, until 9:00 the previous day	Free editing, until 9:00 the same day
Change dates (duration extension) **	Reservation required for additional dates	You can contact customer care for instructions on how to proceed
Upgrade/Downgrade category **	Contact us to manage your case	Contact us to manage your case
Adding new equipment	Rebooking required	Rebooking required

* Exceptional cases in which a refund is still possible: complete closure of the area (bad weather, plant disruptions, lockdown or causes of force majeure), unexpected closure of the shop, unavailability of the material in the size or category booked.

** Subject to verification of availability of material for the new dates

7. Cancellations and changes – Bike rental

You can request cancellation or modification of a booking online by contacting our team. Write to booking@rentandgo.it indicating the booking number and attaching any documentation.

The possibility of reimbursement is variable based on the case (see table below) and depends on whether or not the Easy Booking service was purchased. Our team is available for any clarification.

For online bookings, refunds are managed exclusively online (not in store) and, for tax reasons, using the same payment method used. For in-store rentals, contact the renter directly.

The refund processing time is usually a maximum of 14 days from the time of approval. In some cases, for administrative reasons, the customer may be asked to contact us again at the end of the rental to request a refund.

Third party services (hotels, transport, personal goods, etc.) are not refundable in any way. Refund requests received after 7 days from the rental end date are not accepted.

*** Subject to availability

8. Prices, discounts and availability

• Online discount: online bookings usually include a discount; this discount can be equal to 0% for some categories (e.g. bikes) or variable at the discretion of the renter, based on duration, products and seasonality.
• Alignment of price lists: Rent and Go undertakes to apply the same price lists that the customer finds on site, guaranteeing the best discounts where possible.
• Advantages of online booking: even when a discount is not available, online booking guarantees the availability of the product (except for exceptions such as very short notice or overbooking) and allows you to check-in and pay in advance, speeding up the in-store experience.
• Variability: discounts and price lists may vary based on product, period, duration and location and without notice; what is displayed at the time of confirmed booking is valid. No retroactive adjustment is due. The applied discount is always visible during online booking (cart and order summary).

9. Right of withdrawal

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded for services relating to free time when a specific date or period is foreseen. The customer therefore accepts that there is no legal right of withdrawal (also pursuant to art. 16, letter l, Dir. 2011/83/EU). Rent a Sport Italia S.r.l., as an intermediary for around 70 rentals, applies cancellation and withdrawal policies as per articles. 6–7.

ODR platform (EU Reg. 524/2013): ec.europa.eu/odr – Seller email: helpdesk@rentandgo.it.

10. Invoice request

For reservations made online, the invoice request is normally only possible for Italian companies. However, it is possible to contact us in advance to verify the feasibility of other types of billing. The invoice must be requested after the end of the rental period and within a maximum of 3 days from the end of the same. Minimum amount per issue: €150.

11. Processing of personal data

The customer's personal data are processed by Rent a Sport Italia S.r.l. and by the lessor for contractual and legal purposes, with electronic and manual methods, also through the respective suppliers (e.g. payment platforms, IT services, CRM, assistance). Complete information in the Privacy policy.

Final notes

• This regulation, price lists and conditions may be updated at any time and without notice.