General terms and conditions of sale

In force from 1/1/2022 – These conditions apply to purchases made on www.rentandgo.it (the “Site”). The Site sells sports equipment rental services, with a focus on skis, snowboards, bikes, e-bikes and related accessories, provided by rental companies associated with the Rent and Go network.

Seller details: Rent a Sport Italia Srl - GmbH | Via Bruno Buozzi - Bruno-Buozzi-Straße 12, 39100 Bolzano - Bozen, Italy | Part. VAT/Code tax. - USt-IdNr./VAT IT01614820213 - Chamber of Commerce, Industry, Crafts and Agriculture of BOLZANO | REA BZ-133087 | chap. soc. 52,000.00 i.v.

These conditions form an integral part of the Rental Regulations and vice versa: by purchasing on the Site, the user declares to have read and accepted both documents.

Art. 1 – Scope of application

1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site.

1.2 Tax information. The Site does not require the insertion of a tax code or VAT number during the purchase. During the checkout phase, the Site requests the personal data of the person making the payment. It is possible to request an invoice, based on the criteria indicated in the Rental Regulations.

1.3 The time periods indicated are to be understood as working days (excluding Saturdays, Sundays and holidays). The images and descriptions on the Site are indicative; colors may differ due to the settings of the devices used.

1.4 The Terms may be updated at any time. The user is invited to consult the most recent version before each purchase.

1.5 The applicable Conditions are those in force at the time the order is sent.

1.6 No commercial links to third party sites. The Site does not contain hyperlinks to third-party sites that sell alternative products/services, nor does it carry out intermediaries other than those described here.

1.7 Subject of sale. The Site exclusively sells rental services provided by renters affiliated to the Rent and Go network. The rental service provision relationship is concluded at the selected rental point.

1.8 The user is required to carefully read these Conditions and all the information provided on the Site, including during the purchase process.

1.9 Orders via email. It is also possible to forward orders via email; in this case the same terms and conditions of this document apply. The Seller does not accept telephone orders unless otherwise specifically agreed with the customer.

1.10 Intellectual property. Except with the written consent of the Seller, the reproduction or use of the contents of the Site is prohibited.

1.11 Limitation of Liability. The Seller is not liable for indirect damages deriving from the use of the Site and does not guarantee the absence of viruses or the complete accuracy/updating of the information published.

1.12 This document fully governs the contractual relationship between the user and the Seller, without prejudice to mandatory legal rights.

Art. 2 – Purchases on the Site

2.1 To purchase on the Site, follow the online procedure by entering the requested data; the contract ends when the order reaches the Seller's systems.

2.2 The user guarantees that the data provided is true and complete and undertakes to promptly inform the Seller in case of improper use or unauthorized disclosure of information.

2.3 The user guarantees that the personal information provided is complete and truthful and undertakes to hold the Seller harmless and harmless from any damage, compensation obligation and/or sanction arising from and/or in any way connected to the violation of this commitment. The user undertakes to immediately inform the Seller if he suspects or becomes aware of improper use or improper disclosure of the access credentials to the Site.

2.4 The Seller may refuse orders from users who have violated these Conditions or legal provisions.

2.5 To place the order you must accept these Conditions by selecting the appropriate box during checkout.

2.6 Confirmation email and voucher. After purchase, the user will receive a confirmation email containing the order summary and a link to the voucher with: data to reach and contact the chosen rental point; summary of booked products; user data; price paid; any discounts; any additional services; payment method used.

Art. 3 – Prices

3.1 The prices indicated on the Site include VAT.

3.2 The Seller can change the prices at any time, it being understood that the price displayed at the time of the order will prevail.

3.3 The contract is definitively conditional on non-payment of the Total Amount Due.

3.4 Discounts. Discounts may vary based on rental period, products chosen, location, seasonality and duration; may change without notice. The applied discount is clearly shown in the cart before purchasing. It is not possible to obtain discounts relating to promotions activated after a purchase already made.

3.5 Price reductions (Omnibus Directive). When a price reduction is indicated on the Site, the reference price ("previous price") corresponds to the lowest price applied, in the 30 (thirty) days before the start of the promotion, for the same service under the same conditions (rental point, product/service, rental period and duration, any services included).

3.6 Exceptions and special cases. If the service has been available on the Site for less than 30 (thirty) days, the "previous price" refers to the lowest price charged since the date of first sale. In the case of progressive reductions (e.g. campaigns with discount steps), each new reduction is calculated with respect to the price charged immediately before the further reduction. Messages that generically promote discounts without indicating a specific price, as well as loyalty programs and non-generalized customizations, are excluded from the obligation to indicate the previous price.

3.7 Customized pricing, where applicable. If personalized prices obtained through automated processes based on user behavior are shown, this circumstance is clearly indicated next to the price.

Art. 4 – Payment methods

4.1 Overview. The available payment methods are indicated in this article and during checkout.

4.2 No registration required. It is not necessary to register on the Site to make the purchase. In application of the PSD2 (Strong Customer Authentication) directive, you may be required to complete additional authentication steps required by your payment institution.

4.3 Payment methods. The following are accepted: credit card (Visa/Mastercard), PayPal, Stripe, Satispay, and bank transfer (where provided in the cart, based on notice and amount). The payment data are processed by the respective providers and do not pass through the Seller's servers.

4.4 Gift cards. It is possible to purchase “Gift card” vouchers with any amount to give as gifts. The recipient will receive the card via email with a personalized dedication and will be able to use the code to book a ski or bike rental service online. The card is valid for 365 days from the date of purchase and can be used for multiple online purchases until the credit runs out. Valid only for online purchases.

Art. 5 – Right of withdrawal

5.1 This article regulates the right of withdrawal.

5.2 Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded for services relating to free time when a specific date or period is foreseen. The user accepts that there is no legal right of withdrawal (also pursuant to art. 16, letter l, Dir. 2011/83/EU). Rent a Sport Italia S.r.l. – GmbH, as an intermediary for over 70 ski and bike rental points, applies cancellation and withdrawal policies set out in the Rental Regulations.

Art. 6 – Extrajudicial dispute resolution (ADR)

6.1 The Seller informs the user who qualifies as a Consumer that, in the event that he/she has submitted a complaint directly to the Seller, following which it was however not possible to resolve the dispute thus arising, the Seller will provide information regarding the Alternative Dispute Resolution (ADR) body or bodies competent for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale, specifying whether it intends make use of these bodies or not.

6.2 In any case, the right of the Consumer user to appeal to the competent ordinary judge of the dispute arising from these General Conditions of Sale remains unchanged, whatever the outcome of the out-of-court settlement procedure of disputes relating to consumer relations by resorting to the procedures provided for in Part V, Title II-bis, Consumer Code.

6.3 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure for small claims established by Regulation (EC) no. 861/2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 5,000.00.

Art. 7 – Customer service

7.1 It is possible to request information, assistance or forward complaints to the contact details indicated in the Introduction or via the form on the Contacts page of the Site.

The Seller responds approximately within 1–2 days for requests that can be managed by Rent and Go customer care; requests forwarded to rental companies are processed as soon as possible based on the period.

Art. 8 – Material published on the Site

8.1 The contents of the Site are protected by copyright law. Reproduction without permission is prohibited.

8.2 User reviews. The reviews published on the Site are collected through invitations sent after booking/provision of the service and are linked to an order identifier/voucher. We will publish reviews in compliance with the moderation rules (lawfulness of language, relevance, respect for people).

8.3 Verification of authenticity. To limit false or manipulated reviews, we take reasonable measures including: unique post-service invitation, technical anti-spam controls, matching to order IDs, anomaly monitoring. Unless otherwise indicated on the Site, we do not alter the average score.

8.4 Transparency. If a review does not come from users who have actually used the service or it is not possible to verify its authenticity, this is indicated. When we show summaries (e.g. average grades), we specify the scope and, where relevant, the calculation methodology.

Art. 9 – Applicable law and competent court

9.1 Contracts concluded through the Site are governed by Italian law.

9.2 Competent court: for any dispute relating to the contracts governed by these General Conditions of Sale, the Court of Bolzano has exclusive jurisdiction, both for consumer customers and for professionals.