Accessibility Statement
WCAG 2.2 Level AA · EN 301 549 for web content and documents.
WCAG 2.2 Level AA · EN 301 549 (web and documents)
Scope: this statement covers rentandgo.it, its subdomains and the “Rent and Go” mobile app available on Google Play Store and Apple App Store.
Controller: Rent a Sport Italia Srl - GmbH | Via Bruno Buozzi - Bruno-Buozzi-Straße 12, 39100 Bolzano - Bozen, Italy | VAT IT01614820213 | Bolzano Chamber of Commerce | REA BZ-133087 | share capital €52,000.00 fully paid.
Accessibility contact: booking@rentandgo.it
Date drafted: 1 May 2025 · Last updated: 17 August 2025
Compliance status
The website aims to meet WCAG 2.2 Level AA and the applicable requirements of European standard EN 301 549 for both web content and non-web documents.
The website is currently partially compliant: some sections and content still have accessibility limitations.
Evaluation method
- Internal manual audit carried out by the IT team in May 2025.
- Keyboard checks and automated tools.
- Annual compliance review.
Primary version and platforms
The website is responsive and adapts to desktop and mobile devices. The app is optimised for iOS and Android smartphones and tablets.
Technologies and compatibility
- CMS/Framework: Laravel and Nuxt.
- Browsers: recent versions of Chrome, Edge, Firefox and Safari.
- Requirements: JavaScript enabled and HTML5/CSS support.
- Third-party services: maps, payment systems, YouTube videos and anti-spam systems.
Accessibility widgets
Rent and Go does not use external accessibility widgets because they do not by themselves ensure WCAG and EN 301 549 compliance and may introduce additional barriers.
Accessibility features are built into the code through semantic HTML, keyboard navigation, alternative text and adequate contrast. Browser and operating-system tools such as zoom, high-contrast mode and screen readers also remain available.
Non-accessible content
| Area | Issue | Reference | Reason | Alternative |
|---|---|---|---|---|
| Various pages | Colour contrast is not always sufficient | WCAG 1.4.3 | Non-compliance | Assistance by email or contact form |
| Check-in form | Labels or instructions are not always consistent | WCAG 1.3.1; 3.3.2 | Non-compliance | Booking support by email |
| Images | Alternative text is missing in some cases | WCAG 1.1.1 | Non-compliance | Descriptive text and email assistance |
| Videos | Subtitles are missing for some content | WCAG 1.2.2 | Non-compliance | Transcripts or subtitles on request |
Third-party components: maps, videos, payment systems and anti-spam tools may not be fully compliant. We take reasonable measures to improve their accessibility and provide alternatives.
Alternatives and assistance
To report a barrier, email booking@rentandgo.it or use the Contact page, specifying the affected URL and, where useful, the assistive technology used. The team can help complete a booking or retrieve information.
Improvement plan
- An AA-compliant design system is planned by the fourth quarter of 2026.
- Annual quality-assurance processes, team training and periodic audits.
Feedback and complaints
Reports and support requests can be sent to booking@rentandgo.it. Indicative response time is 1–2 days and no more than 7 days.
This statement refers to WCAG 2.2 Level AA and EN 301 549 and will be updated as the digital services evolve.
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